FAQs
Table of Contents
General Information
1.What types of vehicles do you sell?
-We offer a wide range of vehicles, including sedans, SUVs, MPVs, trucks, Micros and electric vehicles from various manufacturers.
2.Where are you located?
-Our main office is located at Nankai district, Tianjin City, China. You can browse our inventory and make purchases directly through our website.
Purchasing and Shipping
3.How can I purchase a vehicle from your website?
-To purchase a vehicle, browse our inventory online, select the vehicle you are interested in, and click on the ‘Buy Now’ button. Follow the on-screen instructions to complete the purchase process.
4.Do you offer financing options?
-Yes, we offer financing options for international buyers. You can apply for financing directly through our website by filling out our online application form.
5.What payment methods do you accept?
-We accept various payment methods, including credit/debit cards, bank transfers, and financing through our partnered lenders.
6.How do you handle international shipping?
-We provide international shipping to most countries. Once you purchase a vehicle, our logistics team will handle all shipping arrangements, including customs documentation and delivery to your specified port.
7.How much does international shipping cost?
vehicle. You can get an estimate during the checkout process or by contacting our customer service team.
8.How long does international shipping take?
-Shipping times vary based on the destination country and current shipping conditions. Typically, shipping can take between 2 to 8 weeks. We will provide you with an estimated delivery time once your order is confirmed.
9.Can I track my shipment?
-Yes, you can track your shipment through our website. We will provide you with a tracking number and regular updates on the status of your shipment.
Vehicle Information and Inspection
10.Are the vehicles inspected before sale?
-Yes, all our vehicles undergo a thorough inspection process by certified technicians to ensure they meet high-quality standards. Before the car is ready transported, we have professional technicians to double check your vehicle again to ensure good appearance and quality.
11.Can I get a vehicle history report?
– Yes, we provide a free vehicle history report for every vehicle in our inventory. You can get a hard copy of vehicle history report that we will put it in the car before transported.
12.Do you offer warranties or guarantees on your vehicles?
-We offer a standard 12-month/12,000-mile warranty on all our vehicles. Extended warranty options are also available.
Customs and Legalities
13.How do you handle customs and import duties?
– We handle all customs documentation and clearance processes. Import duties and taxes vary by country and are typically the responsibility of the buyer. We will guide you through this process and provide the necessary documentation.
14.What if my country has specific import regulations?
-We are experienced in handling various import regulations and will ensure that all necessary requirements are met. Please contact our customer service team for specific inquiries about your country’s regulations.
Test Drives and Inspections
15.Can I schedule a test drive before purchasing?
-For international buyers, we offer virtual test drives and detailed video inspections. Contact us to arrange a virtual tour of the vehicle.
Customer Support and Contact
16.How can I contact customer support?
-You can contact our customer support team by emailing support@yourwebsite.com, calling (123) 456-7890, or using the live chat feature on our website.
17.Do you have agents or partners in other countries?
who can assist with local inquiries and support.
18.Can you help with vehicle registration in my country?
-We provide guidance and support for vehicle registration in your country. While the process varies by country, we will supply all necessary documents and information to help you complete the registration.